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Terms and Conditions

These terms and conditions outline the rules and regulations for the use of ragbyreem ("the Website"). By accessing this Website, we assume you accept these terms and conditions in full. Do not continue to use the Website if you do not accept all of the terms and conditions stated on this page.

1. Product Information

a. We offer a comprehensive range of jewelry items including rings, necklaces, earrings, and bracelets.

b. Customization: We provide the option to personalize jewelry pieces with engraving, special styles, or gemstones. Customized items may require additional processing time.

2. Pricing and Payment

a. Our jewelry prices are thoughtfully determined, taking into consideration the intricate design process and labor involved in crafting each piece.

b. Payment Methods: We accept bank transfers, major credit/debit cards, and Apple Pay.

3. Ordering and Shipping

a. Orders can be conveniently placed on our website by adding preferred items to the shopping cart.

b. Local Delivery: We offer free local delivery in Lebanon for orders over $80 through reliable delivery companies. Estimated delivery time is 3-5 days. Please note that delivery times may vary based on the destination and unforeseen circumstances.

c. International Shipping: We provide international shipping to most countries, unless otherwise indicated. Estimated shipping time is 4-7 days. Please note that shipping times may vary based on the destination and unforeseen circumstances.

4. Returns and Exchanges

a. Customized Items: We do not offer returns or refunds on customized items. However, we can exchange or refund ready-to-ship items within 1-3 working days from receiving your order.

b. Ready-to-Ship Items: Items that are not customized can be exchanged or refunded within the specified time frame.

c. Faulty or Damaged Items: We do not accept returns on items that have been misused by the customer resulting in faulty or damaged items, including customized items.

5. Warranty and Repairs

a. Warranty: We offer a 1-year warranty for our jewelry, covering simple wear and tear issues.

b. Repairs: For repairs, please contact us via email with your order number, and we will guide you through the process.

6. Intellectual Property

a. Ownership: We own all intellectual property rights for our jewelry designs and website content.

b. Usage: Customers may use content from the website for personal use only and not for commercial purposes.

7. Privacy and Data Handling

a. Privacy: We are committed to ensuring customer privacy. Collected information will only be used for necessary needs.

c. Data Sharing: Customer data will not be shared unless explicitly indicated.

8. Liability and Disputes

a. Damage or Loss: In the event of a product being damaged or lost during shipping, we will provide a replacement item.

b. Complaints: Our dedicated team handles complaints to ensure customer satisfaction.

9. Terms of Use

a. Personal Use: The website content is intended for personal use only.

These terms and conditions are subject to change without notice. It is advised to review this page periodically for updates.